iCEM Ant International Customer Experience Measurement

PROFESSIONAL. INSTANT. EFFICIENT. AGILE.

Flexible data integration solution

Capture user behaviors from multiple touchpoints, scenarios and channels through a non-intrusive interface for authentic responses

State-of-the-art research methodology

Measure customer experience through globally recognized metrics and get professional reports for both quantitative and qualitative data

Stable and secure environments

Comply with local governance of data privacy while providing smooth access through mobile apps or desktop web

Getting your questions out there

Explore customer journeys and key touchpoints easily through various scenarios and channels
with our easy-to-use interface to generate in-depth questionnaires for your research.

Explore customer journeys and key touchpoints easily through various scenarios and channels with our easy-to-use interface to generate in-depth questionnaires for your research.

Desktop Web

Mobile Web

Mobile App

External Link

Mini Program

Desktop Web

Mobile Web

Mobile App

External Link

Mini Program

Notification

One question per page

Drawer of first question

Drawer of full question

Pinned to the page's right side in a
simple layout, this form of questio-
nnaire entrance creates less interf-
erence with high customer particip-
ation rates

Allows for users to provide feedbac-
k via a simple pop-up format, which
can be used to collect customer be-
havior data

With this method, questionnaires can be
distributed through various channels like
banner entrances, e-mail or SMS.With s-
peedy global CDN, customers can easily
access questionnaires via desktop and m-
obile screen formats as well as intranet l-
ogins (optional).

The invitation pops up at the bottom
of the page. After the user clicks it,the
questionnaire is covered with the full
screen. Questionnaire entrance creat-
es less interference with high custom-
erparticipation rates.

Invite Style

Notification

Notification
One Question per Page

OUR CLIENTS IN ANT GROUP INT'L BG

WorldFirst is Ant Group’s leading cross-border payment platform. iCEM continues to support WorldFirst in monitoring and collecting data on customer behaviors, providing groundbreaking solutions and insights for developing product functions, as well as discovering new business potential and value.

Data Kanban Report Introduction

Alipay+ Rewards is a voucher distribution portal in e-wallets like GCash, DANA, Touch ’n Go, TrueMoney, KakaoPay and AlipayHK. iCEM continues to support Alipay+ Rewards in monitoring end-to-end customer journeys, providing insights for operational strategies, product iterations and optimization plans in the right opportunities.

Data Kanban Report Introduction

Offering Hong Kong residents a multi-faceted mobile payment experience, AlipayHK covers local and cross-border transactions, online retail as well as P2P transfers. iCEM continues to support AlipayHK in reaching out target users, extracting user feedback in real time and providing insights for product design, branding and operational strategies.

Report Introduction

Rebecca, UX Researcher

By providing multi-lingual interface, supporting a variety of use scenarios, iCEM has been the foundation of tracking user experience.

Lim, Product Manager

With iCEM, we are more confident in understanding users needs in respective regions, which helps us strategise product design and optimisation.

Roo, UX Designer

Understanding local users’ profiles and behaviors is essential to design. Tracking user experience is one the most efficient way to understand users; it help validate the value of our design.

Vicky, Growth Commissioners

iCEM helps us understand users preferences to different marketing campaigns, it provide essential indicators for impression rate and conversion rate, which are the evidence for making action plans.

HOW iCEM WORKS